Privacy Policy

Introduction

We approach privacy the same way we approach our work — with attention, restraint, and respect.

This Privacy Policy explains how DeLight Media (“we”, “us”, “our”) collects, uses, and protects personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable Canadian privacy laws.

This Policy applies to our website, inquiries, and professional services.

By using this website, you agree to the practices described below.

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What We Collect

We collect only what is reasonably necessary to understand your project and communicate with you.

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Information you provide

• Name
• Email address
• Phone number
• Company or studio name
• Project details and location
• Files you choose to share (plans, images, references)
• Any information provided through communication

Information collected automatically

• IP address (anonymized or pseudonymized where possible)
• Device and browser information
• Pages visited and time spent
• Interaction patterns (clicks, scrolling)
• Approximate geographic region

This information is processed in a non-identifying way and is not used to identify individual users.

Information we do not collect

We do not collect sensitive personal data such as:

• Government identification numbers
• Health or medical information
• Payment or credit card details
• Biometric data

unless explicitly required and consented to.

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How We Use Information

Your information is used to:

• Respond to inquiries and communicate with you
• Understand your project and prepare proposals
• Deliver photography and videography services
• Maintain project records and licensing documentation
• Improve the performance and usability of this website
• Comply with legal, accounting, and tax obligations

We do not sell or rent personal information. We do not use your data for unsolicited marketing.

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Legal Basis

We process personal information based on:

• Your consent (forms, communication)
• Contractual necessity (project work)
• Legitimate business interests (operations and improvement)
• Legal obligations (tax and regulatory requirements)

Analytics & Cookies

We use light analytics to understand how the website is experienced — quietly and without identifying you.

These tools are used solely for internal analysis and website improvement.

By continuing to use this website, you consent to the use of cookies and analytics technologies as described below.

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Google Analytics

Used to understand traffic and usage patterns (pages visited, session duration, device data).
Data may be processed outside Canada, including in the United States.

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Microsoft Clarity

Used to understand interaction through:

• Heatmaps
• Click and scroll tracking
• Session recordings

Clarity automatically masks sensitive input fields. Data is processed in an aggregated or pseudonymized manner and is not used to identify individual users.

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Cookies

We use:

• Essential cookies — for basic functionality
• Analytics cookies — to improve performance

You can disable cookies at any time in your browser settings.
Some features of the site may be affected.

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Sharing of Information

We share information only when necessary and appropriate:

With trusted service providers (e.g., hosting, analytics, cloud storage, email tools)

With collaborators (e.g., architects, designers, project teams — with your consent)

When required by law (courts, regulators, or legal obligations)

We do not sell personal information.

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Data Storage & Cross-Border Transfers

Information may be stored in Canada or processed by trusted service providers in other jurisdictions (such as the United States).

By using this website, you consent to such transfers.

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Security

We take reasonable administrative and technical measures to protect your information.

However, no system is completely secure, and we cannot guarantee absolute protection.

To the extent permitted by law, we are not liable for unauthorized access, disclosure, or loss of data beyond our reasonable control.

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Retention

We retain information only as long as necessary for:

• Project and business purposes
• Licensing and archival records
• Legal, accounting, and tax requirements

Information is securely deleted or anonymized when no longer required.

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Your Rights

You may request:

• Access to your personal information
• Corrections or updates
• Withdrawal of consent for future use

For security purposes, we may need to verify your identity before processing such requests.

Contact: iryna@delightmedia.ca

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External Links

This website may contain links to third-party platforms. We are not responsible for their content or privacy practices.

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Children’s Privacy

This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

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Contact

DeLight Media
Iryna Avilova
Burnaby, British Columbia, Canada

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